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Best Sellers
Brava Electric Baseboard
Sonoma Style Wall Fan Heater
Ceiling Fan Heater
Mirage Convector
New Arrivals
ERV ‑ Energy Recovery Ventilator
ERV – Energy Recovery Ventilator
ERV – Energy Recovery Ventilator With Recirculation
ERV – Energy Recovery Ventilator With Recirculation
Architectural Radiant Panel (SRP)
ERV – Energy Recovery Ventilator With Recirculation
HRV – Heat Recovery Ventilator With Recirculation
Ventilation System Basic Wall Control
Ventilation System Digital Wall Control
Uncoupling Membrane
Architectural Radiant Panel (SRP)
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Baseboards & Draft Barriers
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Explosion-Proof & Water Resistant
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Best Sellers
Oxford Commercial Industrial Unit Heater
Radiance Cove Heater
Mid-Density Aluminum Architectural Baseboard
Architectural Radiant Panel (SRP)
New Arrivals
Uncoupling Membrane
Architectural Radiant Panel
Support and FAQ
Choosing the right device
How do I calculate the proper wattage for a room?
Where can I find product technical specifications?
How do I determine whether a device can be plugged into a standard 120 V outlet?
Are Stelpro products compatible with wall thermostats?
Warranty
What should I do if the warranty is no longer valid in-store?
How do I get my unit repaired if it’s still under warranty?
Is my warranty still valid even if the unit is discontinued?
Do I need to register my product for warranty?
What proof do I need for a warranty claim?
How long does a warranty claim take?
Can I transfer my warranty to a new homeowner?
Installation and maintenance
How do I clean my unit?
Why has my unit become discoloured?
Does Stelpro pay electrician fees?
Where can I find replacement parts?
Can I install Stelpro products myself?
Smoke is coming from a device that’s just been installed. Is this normal?
Does Stelpro recommend installers?
Where to buy
Are your products for sale online?
Can I make a purchase directly from the factory?
Refund / exchange
How can I get a refund or exchange a product?
Electronic thermostat
My thermostat is hot to the touch. Is this normal?
What should I do if my thermostat’s home screen disappears intermittently?
Electronic thermostats (REV T07)
How are revision T07 ST252NP/ST252NPFF thermostats different from revision 6B thermostats?
Is a calibration period during installation still required with the ST252NP/ST252NPFF revision T07 thermostat?
Can I install the new generation ST252NP and ST252NPFF (REV T07) if there are only two wires in my thermostat’s electrical box?
If there are only two wires in my thermostat’s electrical box and I want to control a fan heater, can I install the ST252NPFF?
Smart thermostat SAT402ZB
How do I connect a smart thermostat?
Can I install a thermostat myself?
How do I turn on the time and outdoor temperature display on my thermostat?
Baseboard
My baseboards are making a noise. Is this normal?
Convector
My convector is making a noise. Is this normal?