Return authorization requests can be submitted via our website or by email.
To make your requests on our website, go to our warranty page, and select the appropriate form. For email requests, send your request to rma@stelpro.com, including the purchase order number and the reason for the return. In both cases, a Return Merchandise Authorization (RMA) number will be sent to you. This number must be clearly indicated on the packaging of the units to be returned and must be easily visible. Products must be adequately packaged to ensure they arrive in excellent condition. Unless otherwise advised, the sender assumes the shipping costs.
Stelpro reserves the right to apply restocking fees or refuse a refund based on one or more of the following criteria: optional colour, custom product, assembly with low-demand options, product alteration, damaged receipt, etc.